Billing Information

Manage your payment methods, billing details, and subscription information with ease. Keep your account up-to-date and ensure uninterrupted service.

Accessing Billing Settings

Navigate to Billing

• Sign in to your account: Log into your FameLifter dashboard
• Go to Account Settings: Click on your profile picture in the top right
• Select Billing: Choose "Billing & Subscription" from the menu
• View Current Plan: See your current subscription status and details

Billing Dashboard Overview

Your billing dashboard shows:

• Current Plan: Your active subscription plan and features
• Next Billing Date: When your next payment is due
• Payment Method: Current payment method on file
• Billing History: Past invoices and payment records
• Usage Statistics: Current month's usage against your plan limits

Payment Methods

Supported Payment Options

#### Credit and Debit Cards

• Visa: All Visa credit and debit cards
• Mastercard: All Mastercard credit and debit cards
• American Express: Amex cards accepted globally
• Discover: Discover cards (US customers)

#### Digital Payments

• PayPal: Secure PayPal account payments
• Apple Pay: For iOS users with supported devices
• Google Pay: For Android users and Chrome browser

#### Alternative Methods (Enterprise)

• Bank Transfer: ACH and wire transfers for enterprise customers
• Cryptocurrency: Bitcoin and Ethereum payments
• Invoice Billing: Net 30 terms for qualified enterprise accounts

Adding a Payment Method

#### Credit/Debit Card Setup

• Go to Payment Methods: In your billing settings
• Click Add Card: Select "Add New Payment Method"
• Enter Card Details:

- Card number

- Expiry date

- Security code (CVV)

- Cardholder name

• Add Billing Address: Enter your billing address
• Save Method: Confirm and save your payment method

#### PayPal Setup

• Select PayPal: Choose PayPal as payment method
• Authorize Connection: Log into your PayPal account
• Grant Permissions: Allow FameLifter to process payments
• Confirm Setup: Verify PayPal is connected successfully

Managing Payment Methods

#### Setting Default Payment Method

• Multiple Methods: You can store multiple payment methods
• Primary Method: Designate one as your primary method
• Automatic Billing: Your primary method will be charged automatically
• Backup Methods: Secondary methods serve as backup if primary fails

#### Updating Payment Information

• Card Updates: Update expiry dates and security codes
• Address Changes: Modify billing addresses as needed
• Method Switching: Change which method is primary
• Security: All payment data is encrypted and secure

#### Removing Payment Methods

• Delete Unused Methods: Remove old or unused payment methods
• Requirement: Must have at least one valid method for paid plans
• Confirmation: Confirm deletion to prevent accidental removal

Billing Address

Importance of Accurate Billing Address

• Payment Processing: Required for successful payment processing
• Tax Calculation: Used to determine applicable taxes
• Invoice Generation: Appears on all invoices and receipts
• Compliance: Meets financial and regulatory requirements

Updating Billing Address

• Access Billing Settings: Go to your billing dashboard
• Edit Address: Click "Edit" next to your billing address
• Update Information:

- Street address

- City and state/province

- Postal/ZIP code

- Country

• Save Changes: Confirm and save your updated address

International Billing

• Global Support: We support billing addresses worldwide
• Local Taxes: Taxes calculated based on your billing location
• Currency Conversion: Automatic conversion for international customers
• Compliance: Adheres to local billing and tax regulations

Invoices and Receipts

Automatic Invoice Generation

• Monthly Invoices: Automatically generated for each billing cycle
• Immediate Receipts: Instant receipts for successful payments
• Detailed Breakdown: Itemized listing of charges and taxes
• PDF Format: Professional PDF invoices for your records

Accessing Invoices

• Billing History: Go to your billing dashboard
• View Invoices: Click on any invoice to view details
• Download Options: Download as PDF for your records
• Email Copies: Invoices are automatically emailed to your account

Invoice Information Includes

• Account Details: Your account and subscription information
• Billing Period: Date range for the charges
• Itemized Charges: Breakdown of subscription and usage fees
• Tax Information: Applicable taxes and rates
• Payment Method: How the payment was processed
• Transaction ID: Unique identifier for the transaction

Tax Information

Tax Calculation

• Location-Based: Taxes calculated based on your billing address
• Real-Time Rates: Up-to-date tax rates for accurate calculations
• Inclusive vs. Exclusive: Clearly marked whether prices include taxes
• Compliance: Full compliance with local tax regulations

Supported Tax Types

• Sales Tax: US state and local sales taxes
• VAT: European Value Added Tax
• GST: Goods and Services Tax (Canada, Australia, etc.)
• Other Regional Taxes: As applicable by location

Tax Exemption

• Eligible Organizations: Educational institutions and nonprofits
• Exemption Certificates: Upload valid tax exemption certificates
• Verification Process: Our team reviews and approves exemptions
• Documentation: Maintain proper documentation for exemptions

Security and Privacy

Payment Security

• PCI Compliance: Full PCI DSS compliance for payment processing
• Encryption: All payment data encrypted in transit and at rest
• Tokenization: Card numbers replaced with secure tokens
• Fraud Protection: Advanced fraud detection and prevention

Data Privacy

• Minimal Data: We only collect necessary billing information
• Secure Storage: All billing data stored in secure, encrypted databases
• Access Controls: Strict access controls for billing information
• Data Retention: Billing data retained only as long as necessary

Privacy Rights

• Data Access: Request copies of your billing data
• Data Correction: Update or correct billing information
• Data Deletion: Request deletion of billing data (subject to legal requirements)
• Portability: Export your billing data in standard formats

Troubleshooting Common Issues

Payment Failures

#### Common Causes

• Insufficient Funds: Not enough funds in the account
• Expired Card: Credit card has expired
• Incorrect Information: Wrong card details or billing address
• Bank Restrictions: Bank blocking the transaction

#### Resolution Steps

• Check Payment Method: Verify card details and expiry date
• Contact Bank: Ensure your bank allows the transaction
• Update Information: Correct any outdated payment information
• Try Alternative Method: Use a different payment method if available
• Contact Support: Reach out to our support team for assistance

Billing Disputes

#### How to Dispute a Charge

• Review Invoice: Carefully examine the disputed charge
• Check Usage: Verify the charges against your account usage
• Contact Support: Submit a dispute through our support system
• Provide Details: Include invoice number and reason for dispute
• Investigation: Our team will investigate and respond within 5 business days

#### Chargeback Protection

• Documentation: We maintain detailed transaction records
• Communication: Work with customers to resolve disputes amicably
• Evidence: Provide evidence to banks and payment processors as needed
• Prevention: Clear billing practices to prevent disputes

Getting Help

Support Channels

• Email Support: [email protected] for billing-specific questions
• Live Chat: Available during business hours for immediate assistance
• Help Center: Comprehensive self-service resources
• Phone Support: Available for Enterprise customers

Common Questions

• Plan Changes: How to upgrade, downgrade, or cancel
• Payment Issues: Resolving failed payments or billing errors
• Invoice Questions: Understanding charges and billing cycles
• Account Access: Billing-related account access issues

Ready to manage your billing? Access your billing dashboard now to update your payment information and review your subscription details.