Cancellation & Refunds

Understanding our cancellation process and refund policy helps you make informed decisions about your FameLifter subscription.

Cancellation Process

How to Cancel Your Subscription

#### Step-by-Step Cancellation

• Log into your account: Access your FameLifter dashboard
• Go to Settings: Click your profile picture in the top right
• Select Billing: Navigate to "Billing & Subscription"
• Choose Cancel Plan: Click the "Cancel Subscription" button
• Confirm Cancellation: Review the details and confirm your decision

#### What Happens When You Cancel

• Immediate Effect: Your subscription will not renew at the next billing cycle
• Access Continuation: You retain full access until the end of your current billing period
• Data Retention: Your account data is preserved for 90 days
• No Hidden Fees: No cancellation fees or penalties apply

Cancellation Timing

#### Best Time to Cancel

• Before Renewal: Cancel at least 24 hours before your next billing date
• After Free Trial: If during trial period, no charges will be applied
• Mid-Cycle: You can cancel anytime, and access continues until period end
• End of Billing Cycle: Access ends when your current subscription expires

#### Grace Period

• Renewal Window: 24-hour grace period before billing
• Reactivation: Easy reactivation if you change your mind
• Data Preservation: Account data saved for 90 days post-cancellation
• No Questions Asked: Simple, hassle-free cancellation

Refund Policy

Eligibility for Refunds

#### 14-Day Money-Back Guarantee

For new subscribers:

• First-Time Customers: Full refund within 14 days of initial purchase
• No Questions Asked: Hassle-free refund process
• Full Reimbursement: 100% of the subscription fee returned
• Processing Time: 5-7 business days for refund to appear

#### Pro-Rated Refunds

In special circumstances:

• Service Issues: Technical problems preventing platform use
• Billing Errors: Incorrect charges or duplicate payments
• Account Errors: Charges due to our system errors
• Case-by-Case Basis: Evaluated by our support team

Refund Request Process

#### How to Request a Refund

• Contact Support: Email [email protected] or use in-app chat
• Provide Details: Include your account email and reason for refund
• Include Invoice: Reference your invoice number or transaction ID
• Wait for Response: Our team responds within 24 hours
• Refund Processing: Approved refunds processed within 5-7 business days

#### Required Information

• Account Email: Email address associated with your account
• Transaction ID: Found in your billing history
• Refund Reason: Brief explanation (optional for 14-day guarantee)
• Payment Method: Original payment method used for purchase

Post-Cancellation

What Happens to Your Data

#### Data Retention Period

• 90-Day Storage: All your data is safely stored for 90 days
• Easy Reactivation: Resubscribe anytime within 90 days to restore everything
• Automatic Deletion: Data permanently deleted after 90 days
• Export Option: Download your data before cancellation

#### Accessing Your Data

During the 90-day period:

• View-Only Access: Log in to view (but not create) new analyses
• Export Reports: Download existing reports and analytics
• Account Settings: Update profile and preferences
• Reactivation: One-click subscription renewal

Reactivation

#### Resubscribing to FameLifter

• Within 90 Days: All your data automatically restored
• After 90 Days: Start fresh with a new account
• Same Plan: Resume with your previous subscription tier
• Different Plan: Choose a new plan that fits your needs

#### Reactivation Process

• Log into account: Use your existing credentials
• Visit Billing: Go to billing and subscription settings
• Choose Plan: Select your desired subscription tier
• Add Payment: Update or confirm payment method
• Activate: Instant access to all features and your data

Subscription Downtime

Pausing Your Subscription

#### Subscription Hold (Coming Soon)

For temporary breaks:

• Hold Duration: Pause for 1-3 months
• Data Preservation: All data securely stored
• Reduced Fee: Pay only 20% of monthly rate to maintain account
• Resume Anytime: Reactivate whenever you're ready

#### Alternative Options

While pause feature is in development:

• Downgrade: Switch to a lower-tier plan
• Cancel & Reactivate: Use the 90-day data retention period
• Annual Plans: Longer commitment at better rates

Billing Cycle Management

Pro-Rated Billing

#### Mid-Cycle Cancellations

• No Pro-Rated Refunds: Full access until end of billing period
• Fair Usage: You paid for the month, so use it fully
• No Partial Charges: We don't charge for partial months

#### Mid-Cycle Upgrades

If you upgrade before canceling:

• Immediate Upgrade: Access to new features right away
• Credit Applied: Unused portion of current plan credited
• New Billing Date: Billing cycle adjusts to upgrade date

Special Circumstances

Enterprise Plan Cancellations

#### Custom Agreements

For Enterprise customers:

• Contract Terms: Subject to your specific agreement
• Notice Period: May require 30-60 days advance notice
• Data Migration: Assistance with data export and migration
• Account Manager: Dedicated support for the transition

#### Volume Discounts

If you have special pricing:

• Custom Terms: Your cancellation terms may differ
• Contact Support: Reach out to your account manager
• Negotiation: Possible retention offers or plan adjustments

Failed Payment Handling

#### Grace Period for Payment Issues

• First Failure: 3-day grace period to update payment
• Email Notifications: Reminders sent immediately
• Automatic Retries: We retry payment 2-3 times
• Account Suspension: After 7 days of failed payment

#### Reactivating Suspended Accounts

• Update Payment: Add valid payment method
• Contact Support: If you need assistance
• Immediate Restoration: Full access restored upon successful payment
• No Penalty Fees: No additional charges for suspension period

Frequently Asked Questions

Common Cancellation Questions

Q: Will I lose my data immediately after canceling?

A: No, you have 90 days to reactivate and restore all your data.

Q: Can I get a refund after the 14-day period?

A: Refunds after 14 days are evaluated case-by-case for special circumstances.

Q: What if I cancel by mistake?

A: Simply reactivate your subscription anytime during your access period.

Q: Can I cancel during a free trial?

A: Yes, cancel anytime during your trial with no charges.

Q: How do I know my cancellation went through?

A: You'll receive an email confirmation immediately after canceling.

Q: Can I still access premium features after canceling?

A: Yes, until the end of your current billing period.

Getting Help

Support Resources

#### Contact Options

• Email Support: [email protected] (24-48 hour response)
• Live Chat: Available 9 AM - 6 PM EST on business days
• Help Center: Browse our comprehensive knowledge base
• FAQ Section: Quick answers to common questions

Retention Offers

Before you go, we may offer:

• Discounted Rates: Special pricing to keep you as a customer
• Plan Adjustments: Switch to a plan that better fits your needs
• Extended Trial: Additional time to explore features
• Personalized Demo: One-on-one walkthrough of platform features

Ready to cancel or have questions? Visit your billing dashboard or contact our support team for assistance.