Why EV Charger Regulations Are Being IGNORED

Public EV charging was supposed to get better with the introduction last year of the Public Charge Point Regulations 2023 - clearer pricing, simple contactless payments, consistent user experience, and proper support. But has any of that actually happened? In this round-table deep dive, we sit down with experts from across the EV charging industry to uncover what’s really going on behind the scenes. We break down: • Why so many chargers still don’t meet the new regulations • Whether operators are deliberately avoiding compliance • The hidden costs of adding contactless payment terminals • Who actually gets fined — the installer, the business, or the operator? • Why pricing, signage, and the “download another app” problem are still a mess • The real reason some chargers quietly downgrade their power output • How uptime reporting works — and why almost no one enforces it • Future features like ANPR enforcement, idle fees, and smarter terminals From confusing rules to deliberate non-compliance and the looming threat of £10,000-per-socket penalties, this video pulls back the curtain on why public charging is still such a gamble - and what needs to change fast. What do YOU want fixed next? Tell us in the comments. ============ Learn more about the brilliant products our panelists offer: Ratio EV 👉 https://hub.efixx.co.uk/RatioEV Tap Electric 👉 https://hub.efixx.co.uk/TapElectric Charge-m8 👉 https://hub.efixx.co.uk/Chargem8 Self Service Technology 👉 https://hub.efixx.co.uk/SelfServiceTech =============== Time Stamps ⏱️ 0:00 Coming Up In This Video... 00:40 One Year On From The Public Chargepoint Regulations 2023 01:40 Why So Much Non-Compliance? 02:15 What Counts as a “Public” Charge Point? 03:00 Contactless Payments: The Biggest Rule Everyone Breaks 03:50 Who Gets Fined - Installer or Site Owner? 04:20 Why Contactless Matters for Drivers 05:00 Pricing Transparency (and Sneaky Asterisks) 07:20 Helplines - Who Actually Answers the Phone? 07:50 Who Fixes Broken Terminals? 08:16 Manufacturers Are Constantly Adapting 09:12 How A Driver Chooses Where to Charge 10:00 Adding a Payment Terminal To Existing Chargers 11:08 Signage Failures & Poor User Experience 11:48 Are Operators Hiding Their Contactless Terminals? 12:19 Compliance Reporting: A “Pile of Spreadsheets” No One Checks 12:56 Uptime Requirements & Why They Matter 15:19 Future Changes That Should Be Added 15:55 Payment Choice vs App Dependency 17:43 PIN Code Requirements & Banking Regulations 18:12 The Enforcement Problem — Why Rules Aren’t Working 18:48 Future: ANPR, Idle Fees & Automatic Enforcement 20:43 Final Thoughts - Is the Market Fixing Itself? 21:10 What Should Improve Next? =============== #evcharging #publiccharging #evcharginginfrastructure