Harrods - SAP Integration Suite

Luxury retailer Harrods is known for exceptional in-store experiences — and now it’s delivering the same excellence across digital channels with a cloud-first integration strategy powered by SAP.   By modernizing its integration landscape with SAP Integration Suite on SAP Business Technology Platform, Harrods created a scalable, resilient foundation to support e-commerce growth, global customers, and real-time operations. With high transaction volumes and a rapidly expanding digital marketplace, the company needed to connect cloud and on-premises systems while reducing complexity and downtime.   The impact: • ~40% lower total cost of ownership across the integration landscape • ~30% faster processing times, freeing staff for higher-value work • 600+ integrations supporting digital commerce operations • ~2 million daily transactions across digital channels   This transformation highlights how a cloud-first integration strategy enables scalability, resilience, and unified customer experiences. When platforms, data, and automation work together, integration becomes a growth engine rather than a technical bottleneck. #SAPPartner #DigitalTransformation #RetailInnovation #Integration #Cloud   Thank you, Mark, for an inspiring conversation.   Explore SAP BTP: https://www.sap.com/products/technology-platform.html The Harrods success story: https://www.sap.com/asset/dynamic/2024/02/aa091694-aa7e-0010-bca6-c68f7e60039b.html