How Goodwill’s AI-powered Resume Builder supports job seekers with disabilities

Goodwill NYNJ wanted to streamline part of the job‑seeker experience that frequently slowed their teams down: preparing resumes that are clear, consistent, and ready for hiring managers. At Microsoft’s 2025 Hack4Good event, Goodwill partnered with Microsoft and a Microsoft partner-Redapt to co‑create the AI‑powered Resume Builder — an application that quickly standardizes formatting, highlights relevant skills, and produces polished drafts for staff to review. What once took hours of back‑and‑forth now happens in seconds, allowing placement coordinators to support more candidates without sacrificing the human guidance at the heart of their work. With nearly 800 resumes processed and significant time savings for staff, Goodwill is using AI to help job seekers move through the employment journey more efficiently and with greater confidence.