How to Evaluate AI Agents for Your Contact Center

Don’t know how to evaluate AI agents for your contact center? You’re not alone. That’s why Microsoft has introduced AI agent performance measurement capabilities across Microsoft Dynamics 365 Customer Service and Microsoft Dynamics 365 Contact Center — giving organisations a clearer way to define, track, and improve AI performance. Here’s what you need to know: https://www.magnetismsolutions.com/news/dynamics-365-introduces-holistic-ai-performance-measurement-for-contact-centers #Microsoft #Dynamics365 #CustomerService #ContactCenter #AI #CustomerExperience