Building Omnichannel Voice AI Agents with Azure

In this demo-driven session, Pablo Salvador Lopez from the AI GBB team showcases a real-world insurance claim scenario powered by Azure services. Watch as voice agents handle multilingual conversations, intent-based handoffs, and complex workflows—all in real time. We’ll also break down the architecture behind these voice-to-voice agents, including: AI layer with multi-agent orchestration Speech-to-text and text-to-speech integration Application layer using WebSocket and WebRTC Telephony integration with Azure Communication Services Full episode: https://aka.ms/SandSEp23