Making AI Agents Work Inside Your Organisation | Nathan Furr & Jur Gaarlandt

TECH TALK X, 10 March 2026, 1.00 PM CET by https://digital.insead.edu AI agents are often presented as the next autonomous workforce, ready to transform customer journeys and replace human interaction. Reality is more nuanced. Drawing on their recent Harvard Business Review article, Nathan Furr, Professor of Strategy at INSEAD and Jur Gaarlandt, MBA’10D and Partner at Artefact, discuss where AI agents actually create value today and where they still fall short. While consumer-facing applications remain fragile, internal processes offer a more promising path. In this TECH TALK, we explore how organisations can deploy AI agents responsibly, where they deliver measurable impact and what leaders should prioritise before scaling further. Why watch? • Separate agentic AI hype from operational reality • Identify internal use cases that deliver measurable impact • Understand governance and organisational prerequisites before scaling Visit digital@INSEAD for more resources on global digital transformation: https://digital.insead.edu/ • Sign up for INSEAD programmes on digital transformation and innovation: https://www.insead.edu/executive-education • Visit digital@INSEAD for more resources on global digital transformation: https://digital.insead.edu/ • Visit INSEAD Knowledge for general expert opinions and management insights: https://knowledge.insead.edu/ • Join the INSEAD community on the Learning Hub: https://www.insead.edu/learning-hub