Amazon Connect Tutorials | Part 15 | Amazon Polly and SSML

Purchase the complete and updated course on Udemy. Use the below link to buy the course for a special discounted price. The link is valid only till 3 November 2025 https://www.udemy.com/course/amazon-connect-complete-training-course/?couponCode=72691A7ACE4B61CC42BC In this video I will give you an overview of Amazon Polly which is the text-to-speech engine for Amazon Connect and SSML (Speech Synthesis Markup Language). We will also see how to use SSML to bring life to our IVR prompts and how to use SSML in Amazon Connect contact flows.\n\nSSML Tags reference - https://docs.aws.amazon.com/polly/latest/dg/supportedtags.html