Duplicate PBIs | Luke Cook | SSW Rules

📞 Contact us: https://bit.ly/4fAFrVx SSW RULE : https://www.ssw.com.au/rules/handle-duplicate-pbis When your app breaks after a release, the flood of user complaints can be overwhelming. In this video, Luke Cook, SSW's VP of Development, shares a smarter way to handle duplicate bug reports without alienating your users. Learn how to use automation (like GitHub Actions) to give users meaningful feedback, and keep them engaged in helping you build a better product. If you're not already using tools like Yak Shaver, this is your sign to level up your dev process! 00:00 | Introduction 00:18 | The scenario: App breaks after deployment 00:50 | Engaged users report issues 01:12 | The downside of duplicate bug reports 01:38 | Why “Closed as Duplicate” is bad UX 02:00 | A better approach to handling duplicates 02:25 | Linking users to the main issue 02:50 | Automating updates when the issue is fixed 03:10 | Using GitHub Actions for user notifications 03:25 | Conclusion and developer advice 🌐 About SSW: https://linktr.ee/SSWTV 🔗 Links: LinkedIn: https://linkedin.com/company/ssw Twitter: https://twitter.com/ssw_tv Facebook: https://facebook.com/SSW.page Instagram: https://instagram.com/ssw_tv Tiktok: https://www.tiktok.com/@ssw_tv 👋 Get in touch: Luke Cook – SSW VP of Development About: https://www.ssw.com.au/people/luke-cook LinkedIn: https://www.linkedin.com/in/luke-cook-795967244/ #sswtv #bugtracking #developerexperience #githubactions #devtips #yakshaver #customerfeedback #issuehandling #devops #softwaredevelopment v5 - Marcus