Lessons from deploying HealthBots with experts-in-the-loop

HealthBots pair LLMs with rapid expert verification to deliver trusted medical guidance at scale. Deployed on WhatsApp with multilingual and speech support, systems like CataractBot and ASHABot are already supporting thousands of patients and frontline health workers, showing how AI plus human oversight can expand access to care. ASHABot CHI’25 research paper: https://dl.acm.org/doi/full/10.1145/3706598.3713680 CataractBot YouTube video: https://www.youtube.com/watch?v=8HeJ69hZ6Gg This session aired on March 3, 2026, at Microsoft Research Forum, Season 2 Episode 3. Register for the series to learn about future episodes: https://events.microsoft.com/flow/ms/researchforum/register/page/microsoftresearchforumreg/?OCID=msr_researchforum_YTDescription Explore all previous episodes: https://aka.ms/researchforumYTplaylist