How to Build AI Chatbot for Zendesk Support with n8n in 15 Minutes

In this video, I'm going to demonstrate how to build a custom AI chatbot for Zendesk support portal using https://infranodus.com and n8n automation tool. It works much better than the native Zendesk AI chatbot and provides more precise responses. It uses the InfraNodus ontology expert graph under the hood (via Graph RAG) to improve the quality of the output and is very easy to set up and deploy in production. In fact, we use it ourselves at https://support.noduslabs.com and you can compare it to the native Zendesk one on https://infranodus.com to see the difference. Timecodes: 0:00 Our chatbot outperforms the Zendesk’s native one 1:01 Workflow walkthrough - how it works 2:42 How GraphRAG Expert InfraNodus Node works 4:25 Demo of the AI chatbot flow 8:29 How to set this node up 10:08 3 ways to create the “ontology” brain in InfraNodus 13:49 Connecting to Zendesk 14:18 Deploying your chatbot to your support portal To set up your n8n account: https://n8n.partnerlinks.io/reasoning-agents To create an InfraNodus account: https://infranodus.com Popup / embed widget for your website: https://n8n-chat-widget.com This workflow as JSON to import into your n8n instance: https://github.com/infranodus/n8n-infranodus-workflow-templates/blob/main/customer-support-email/zendesk-ai-chatbot-agent.json Full tutorial: https://support.noduslabs.com/hc/en-us/articles/24080152180252-Building-an-Embeddable-AI-Chat-for-Zendesk-Knowledge-Support-Portal