Transform contact center into a growth engine with agentic CX | PBRK360

See how Microsoft and partners are transforming contact centers with agentic AI. Get the latest on Dynamics 365 Contact Center strategy and roadmap, hear Lenovo’s journey to modernize customer experiences with Microsoft, and learn partner insights and best practices from TTEC Digital. Leave with resources and next steps to drive success and business growth in the era of agentic service. To learn more, please check out these resources: * https://aka.ms/ServiceGTM * https://aka.ms/ImplementingD365ContactCenter * https://aka.ms/ServiceCIAB * https://aka.ms/CRMworkshop * https://aka.ms/TPEforD365CC_TEI 𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀: * Alpana Bajaj * April Delsing * Peng Geng * Diana Tram Nguyen * Karl Phenix 𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: This is one of many sessions from the Microsoft Ignite 2025 event. View even more sessions on-demand and learn about Microsoft Ignite at https://ignite.microsoft.com PBRK360 | English (US) | Agentic business applications, Dynamics 365 Breakout | Intermediate (200) #MSIgnite, #MicrosoftAICloudPartnerProgram Chapters: 0:00 - Introduction of Speaker and Panel 00:19:58 - Demo: Language Translation and Multilingual Capabilities 00:20:33 - Voice Agent Preview Program Invitation and QR Code 00:27:04 - Demonstration: Lenovo contact center powered by Dynamics 365 00:28:47 - Ava uses AI-driven Quality Insights to improve service operations 00:31:02 - Microsoft Partner of the Year awards introduced by Diana Cheng 00:38:20 - Biggest risk of delaying modernization: being left behind by the market 00:40:03 - Overview of AI-powered service transformation and partner skilling opportunities 00:43:34 - Contact Center Accelerate program and closing acknowledgments with call to action