Zoho Extensions 101 | Part – 22: Webhooks in Zoho Desk

Extensions enhance the functionality and versatility of the Zoho product suite. Sigma, Zoho’s extension development platform, helps you customize your Zoho experience, connect products with other business tools, automate processes, and simplify workflows. Webhooks in Zoho Desk enable real-time communication between applications, allowing data to be sent instantly when specific events occur. In this session, we explore: • What webhooks are and when they are needed • Detailed instructions on how to configure webhooks for your applications • A practical example demonstrating the implementation of webhooks If you're new to Zoho Desk extension development or looking to refine your existing solutions, this series will help you build extensions that automate workflows and drive productivity. CHAPTERS: 00:12 – Session agenda 00:42 – What are webhooks in Zoho Desk? 02:18 – How do Zoho Desk webhooks work? 06:14 – Zoho Desk features that support webhooks 07:33 – How to configure outbound webhooks in Zoho Desk 15:23 – What are inbound webhooks and how to configure them in Zoho Desk 18:10 – Step-by-step guide to creating and using Sigma functions in Zoho Desk extensions 28:49 – Demo: creating inbound webhooks in Zoho Desk (example use case) Check out the previous sessions of this series below: https://www.youtube.com/watch?v=cvgsO6tQPo4&list=PLlC7sQNISSUQIPOd0gE4l4gfGNYHE9Oc5 For more such developer-centric events, visit: https://community.zoho.com/developer/events If you're not part of the Zoho Community and would like to network with others and benefit from all the shared experiences the community has to offer, visit our platform mentioned below. Sign in using your existing Zoho credentials or create a new account through the Sign Up form. https://www.zohocommunity.com/ 👇 SUBSCRIBE👇 ️ ♦️ YouTube - https://www.youtube.com/zoho ️ ♦️ LinkedIn - https://www.linkedin.com/company/zoho-community/ ️ ♦️ Twitter - https://twitter.com/ZohoCommunity ️ ♦️ Facebook - https://www.facebook.com/ZohoCommunity/