The StratOps Scaling Problem: How eftSure Supports 120+ Revenue Reps With the Same Team

Shayan Shahnia, Head of Global Sales Strategy & Operations at eftSure, explains how AI agents solved the StratOps scaling problem: revenue teams growing rapidly while operations teams stay the same size. THE CHALLENGE: - 120+ person revenue organization (sales, partnerships, account management) - StratOps team: Same size for 2+ years - Workload: Unsustainable as business scales - Traditional automation: Not enough—agents needed to reason, not just execute THE SOLUTION: AI agents that handle repeatable processes requiring logic and decision-making: → Lead enrichment and qualification → CRM data management → Tasks saving 2+ minutes per lead → Work that previously took weeks, now completed in hours MEASURABLE IMPACT: → 1,400 hours saved per month (70-person SDR team) → $120K+ annual savings from single use case → Tool ROI: Pays for itself immediately → 2 weeks of manual work → 2 hours with agents → Reduced license costs for other systems → "Thinking time" unlocked for strategic work --- 🏢 ABOUT EFTSURE Payment fraud prevention platform serving enterprise clients globally eftsure.com 🎯 FOR: VP Sales Ops, Head of RevOps, Director of Sales Strategy, CROs, StratOps Leaders 📊 SCALE: 120+ person revenue org, enterprise B2B motion 💡 KEY TAKEAWAY: "Agents automate grunt work and unlock thinking time. As StratOps, we're responsible for revenue efficiency - agentic AI helps us do that better." --- 🤖 Built with Relevance AI | relevanceai.com → Request demo: relevanceai.com/book-a-demo