How Relevance AI Runs Support Agents: Copilots → Autopilot at Scale

In this Relevance Live session, Alex (Support & Community Lead at Relevance AI) breaks down how we built and scaled AI support agents - starting with copilots, then safely moving to autopilot. You’ll learn: - Why jumping straight to autonomous support agents often fails - How copilots help teams refine prompts, tools, and guardrails - How our support workforce now handles ~80% of tickets with AI - How escalation, approvals, and accountability are built into agent workflows - What it actually takes to run AI agents reliably in production This session is ideal for support, CX, and operations teams exploring AI - without sacrificing customer experience.