INSURANCE NETWORK LIMITED: The Calls I Never Asked For — And the Explanation That Doesn’t Add Up

The first call came out of nowhere. I didn’t recognise the number, so like most people, I ignored it. But something made me call back later that afternoon—and that’s when I realised this wasn’t a mistake. This was the beginning of a pattern I never signed up for, from a company I had never heard of, using a phone number I never knowingly gave them. *TIME STAMP* 01:10:00 - THADDIOUS THOMAS *THE FIRST CONTACT* On March 23rd, I returned a missed call and found myself speaking with someone from Insurance Network Ltd. The pitch was simple: a “free insurance questionnaire.” It was framed as helpful, something that might benefit me, but I had no interest. I made that clear straight away. I hadn’t contacted them, I hadn’t filled out any forms, and I didn’t want to proceed. It was a firm and polite no. That should have been the end of it. *THE CALLS CONTINUE* The next day, my phone rang again. Same number. Same company. Same approach. At that point, it was already clear something wasn’t right. I had already declined, yet here they were again, continuing as if that conversation had never happened. Then came the third call. A different number this time, but the same company. Three calls across three days, all unsolicited, all after I had made my position clear. This wasn’t a misunderstanding anymore. This was repeated contact without consent. *THE PROMISE THAT NEVER CAME* During one of these calls, I was told the owner would call me back within ten minutes. That sounded like someone was finally going to take responsibility. Ten minutes passed. Then twenty. Then thirty. The call never came. No follow-up, no explanation, no accountability. That’s when I decided to take this seriously. *THE RIGHT OF REPLY* Before publishing anything, I reached out to the company directly. I asked them simple questions. Where did you get my number? What consent did you rely on? Was I referred by someone? Why did the calls continue after I said no? These weren’t aggressive questions. They were basic. Reasonable. The kind of questions any company handling personal data should be able to answer without hesitation. *THEIR EXPLANATION* Two days later, I received a response. Not from the owner, despite being told they would call me, but from a staff member. The explanation was unusual. They claimed my number came from a hockey tournament the previous year, submitted by a third party, written in Punjabi, then converted into English numerals where a mistake occurred. Then they added something that didn’t sit right. They said they do not hold personal information about me. *THE CONTRADICTION* Think about that for a moment. In order for them to call me, multiple times, my number had to exist somewhere in their system. It had to be recorded, stored, and used. That is, by definition, processing personal information. So how can a company explain how they obtained and used your number, while also claiming they don’t hold your personal information? Both statements can’t be true. *THE BIGGER PICTURE* Their explanation confirms one thing very clearly—my number came from a third party. Not from me. Not from anything I signed up for. Someone else submitted details that led to me being contacted. That raises a bigger question. How does a company verify consent when information is provided by someone else? Because in this case, I never gave it. *THE PATTERN EMERGES* After this, I looked at public reviews. What I found was a pattern. Other people describing unsolicited calls. Missed follow-ups. Confusion around how their details were obtained. Different stories, but the same underlying theme. This wasn’t just happening to me. *WORDS VS ACTIONS* On their website, the company talks about trust, personalised advice, and open communication. That’s the image they present. But my first interaction with them wasn’t built on trust or a relationship. It started with a phone call I never asked for. Then another. Then another. And when I asked questions, the answers didn’t line up. *FINAL THOUGHTS* Cold calling may be legal, but that doesn’t make it acceptable—especially when it continues after you’ve said no. Especially when the source of your data is unclear. And especially when the explanation raises more questions than it answers. At the centre of this is a simple fact. I was contacted multiple times by a company I had no relationship with, using information I never knowingly provided. Everything else flows from that. READ THE FULL INVESTIGATION: https://www.dehek.com/general/scam-fraud-investigations/insurance-network-ltd-the-calls-i-never-asked-for-and-the-explanation-that-doesnt-add-up/ *SUPPORT* You can support here: https://ko-fi.com/dehek https://buymeacoffee.com/dehek Both options allow you to contribute anonymously if you prefer.